Cloud Strategy – human impacts across organization

Here is part five of our series covering the key issues to consider before adopting cloud technologies. This month, we discuss the impact on human resources.

Resources in your organisation will be impacted by this change. Both on the IT side and on the business side. While helping companies move to cloud we have had to assist with adapting IT job descriptions, processes and roles within the organisation.

As the IT organisation moves into a P&L role, its success starts to be tied to the adoption by the stakeholders of the services offered. To do this, IT needs to get closer to the business units, understand their requirements and deliver access to resources on-demand. All this cannot happen unless things change within the IT group.

As companies automate their practice, and create a self-service portal to provision resources, some job descriptions need to evolve. A strong and clear communication plan with set milestones helps employees understand the changes coming to the organisation, and involving them in the decision process will go a long way to assist in the transition. We have seen that IT organisations with a clear communication plan at the onset that involved their employees in the process had a much easier transition, and faster adoption rate than those who did not.

Our experience helping customers with cloud computing shows that cloud alters significantly IT’s role and relationship with the business, and employees’ roles need to evolve. Training, staff engagement in the transition and constant communication will help your organisation significantly move to this new paradigm.

Benoit Quintin, Director Cloud Services – ESI Technologies

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