Network challenges? Optimize your environment!

Business networks are often like children: they grow unnoticed, sometimes in a disorganized and often unexpected way. The company can quickly end up with a lot of unoptimized equipment to manage, which may look like this…

But it keeps on growing: management wants to install a videoconferencing system, make backup copies of a subsidiary and keep them at the head office…

Can your network support these new features? The answer is probably not.

From there, problems multiply. Over time, users experience slowdowns, phone calls are sometimes jerky, intermittent breakdowns may even occur. How to solve these problems? Where to look?

With a multitude of disparate equipment, and often without a centralized logging system, it is difficult to investigate and find a problem.

Network analysis: why and how

For ESI, each client is different. The most important part of our work is, first of all, to determine our client’s situation, and what led him to need a network analysis. An added feature? Intermittent breakdowns? A willingness to plan future investments to be made in the network?

Once this objective is established, we analyze the most recent network diagrams, if any. We examine the equipment, the configurations, the redundancy, the segmentation… We evaluate all this in order to assess the global health of the equipment.

We can thus identify:

  • End-of-life equipment
  • Equipment close to failure
  • Configuration problems / optimizations
  • Limiting network points

But most importantly, depending on your needs, we help you identify priorities for investment in the network in the short, medium and long term. At the end of the analysis, our clients obtain :

  • An accurate view of their network
  • An action plan on existing equipment
  • An investment plan.

Why ESI?

ESI Technologies has been assisting companies to plan and modify their infrastructure for more than 22 years now!
Contact us now to find out more about what ESI can do for you!

Cloud Strategy: business impacts across the organization

Here is the second part of our series covering the key issues to consider before adopting cloud technologies. This article focuses specifically on business impacts on your organization.

Most markets are evolving faster than ever before, and the trend seems to be accelerating, so organisations globally need to adapt and change the way they go to market. From a business standpoint, the flexibility and speed with which new solutions can be delivered via cloud help enable the business units to react faster and better. So much so, that where IT organisations have not considered automating aspects of provisioning to provide more flexibility and faster access to resources, business units have started going outside of IT, to some of the public cloud offerings, for resources.

Planning for cloud should consider people and processes, as both will likely be directly impacted. From the requisition of resources, all the way to charging back the different business units for resources consumed, managed independently from projects’ budgets, processes that were created and used before the advent of cloud in your organisation should be adapted, if not discarded and rebuilt from scratch. IT will need to change and evolve as it becomes an internal service provider (in many instances, a P&L entity) – and resources broker for the business units.

Considering the large capital investments IT has typically been getting as budget to ‘keep the lights on’, and considering that, until recently, this budget had been growing at double digits rate since the early days of mainframe; the switch from a capital investment model to an operational model can impact the way IT does business significantly. Indeed, we have seen the shift forcing IT to focus on what it can do better, review its relationships with the vendors, ultimately freeing up the valuable investment resources. In many organisations, this has also translated to enabling net new projects to come to life, in and out of IT.

Once this transformation is underway, you should start seeing some of the benefits other organisations have been enjoying, starting with faster speed to market on new offerings. Indeed, in this age of mobile everything, customers expect access to everything all the time, and your competition is likely launching new offerings every day. A move towards cloud enables projects to move forward at an accelerated pace, letting you go to market with updated offerings much faster.

Benoit Quintin, Director Cloud Services, ESI Technologies

Where’s the promised agility?

The world of technology solutions integrators has changed dramatically in the last 10 years.

Customers are more educated than ever before through access to a world of information available on the Internet. It is estimated that 80% of customer decision-making is made online before they even reach out to us. This is not just true of our industry. The Internet is now woven into the fabric of society and clients now go to the veterinary clinic with the belief that they already identified their pet’s disease since “the Internet” provided them with a diagnosis!

agility380w_0What about the promises of industry giants? Simplified IT, reduced OPEX, increased budgets for projects instead of maintenance, etc.?

How can we explain that we don’t witness this in our conversations with customers? How is it that we still see today clients who have embraced those technologies also admit they are now faced with greater complexity than before? Perhaps the flaw comes exactly from the fact that 80% of decisions are made based on well designed and manufactured web marketing strategies…

Regardless of the technological evolution, the key it seems is still architecture design, thought with a business purpose and IT integration strategy tailored to your specific needs with the help of professionals. Just as a veterinarian is certainly a better source of information than the Internet to look after your pet…

For over 20 years, ESI designs solutions that are agile, scalable and customized to the specific needs of organisations. ESI works closely with customers to bridge the gap between business needs and technology, maximizing ROI and providing objective professional advice.

Give me your backups!

image7Backing up data is at the heart of the activities of all businesses. However, the current legislation in the countries where companies are doing business requires respect to strict governance rules in order to comply with the agencies that regulate the markets and ensure the probity of organizations and their activities. One of our clients got a visit from anti-corruption officers, who requisitioned their backups months ago. The nature of the methodology used by the client for their backups is not conducive to find information quickly for the officers, preventing them to give back the copies to the client… To remedy this situation for the future, our client seeks to purchase an archiving solution to not only comply with the law, but above all to be able to recover their data in a reasonable time.
Businesses require increasingly archiving solutions to enforce governance regulations.

Companies are required to cooperate with the authorities and answer of their actions at all times. That’s what the compliance archiving solution provides. It is characterized by the ability to conduct legal research through the history of emails, attachments and files of the company. It also provides a methodology to protect relevant data on legal hold and easily export that information for the people requesting it.

The cost of inaccessibility to the company’s backups, the time required to retrieve the data, perform a search of suspicious documents and start the process over for the next time, is much more expensive than having a compliance archiving system that will perform the same task in minutes instead of hours or even days or weeks. The value added math is simple for our clients.

Michel Rail, Senior Consultant – Architecture & Technologies

What about Big Data & Analytics?

After the “cloud” hype, here comes the “big data & analytics” one and it’s not just hype. Big data & analytics enables companies to make better business decisions faster than ever before; helps identify opportunities with new products and services and bring innovative solutions to the marketplace faster; assists IT and helpdesk in reducing mean time to repair and troubleshoot as well as giving reliable metrics for better IT spending planning; guides companies in improving their security posture by having more visibility on the corporate network and identify suspicious activities that go undetected with traditional signature-based technologies; serves to meet compliance requirements… in short, it makes companies more competitive! One simply has to go on Youtube to see the amazing things companies are doing with Splunk for example.

BIG-DATA-1I remember when I started working in IT sales in the mid 90’s, a “fast” home Internet connexion was 56k and the Internet was rapidly gaining in popularity. A small company owner called me and asked “What are the competitive advantages of having a website?” to which I replied “it’s no longer a competitive advantage, it’s a competitive necessity” and to prove my point I asked him to search his competitors out on the Internet: he saw that all of his competitors’ had websites!
The same can now be said of big data & analytics. With all the benefits it brings, it is becoming a business necessity. But before you start rushing into big data & analytics, know the following important facts:

  1. According to Gartner, 69% of corporate data have no business value whatsoever
  2. According to Gartner still, only 1.5% of corporate data is high value data

This means that you will have to sort through a whole lot of data to find the valuable stuff that you need to grow your business, reducing costs, outpacing competition, finding new revenue sources, etc. It is estimated that every dollar invested in a big data & analytics solution brings four to six dollars in infrastructure investments (new storage to hold all that priceless data, CPU to analyze, security for protection etc.). So before you plan a 50,000$ investment in a big data & analytics solution and find out it comes with a 200,000$ to 300,000$ investment in infrastructure, you should talk to subject matter experts. They can help design strategies to hone in on the 1.5% of high value data, and reduce the required investment while maximizing the results.

Charles Tremblay, ESI Account Manager

Cloud adoption: getting through the maze

Companies can no longer ignore the increasing importance of cloud computing when planning their technological investments and that they must choose from the options available on the market. Evaluating products and services based on the needs of the organization, not only for today, but above all for the future, is quite a challenge!CLOUD_READINESSBeyond the technological considerations (product compatibility, required investment, scalability of existing systems, etc.) there are the evaluation of the different providers and the services they offer, as well as the costs associated to their use. The best known cloud solutions on the market may seem attractive because they have a high visibility, often with a recognized brand, which is perceived as a guarantee of reliability. The savings announced by these solutions and their accessibility are often decisive criteria when the time comes to make a choice. It is however almost impossible to assess the real costs of these solutions, because several important variables remain unknown: the price of retained data, the cost of download per Gb, pricing for transactions, etc.
Cloud offerings are diverse and are not equally suitable for all businesses. Some heterogenous environments are not easily transferable and it can be risky, if not impossible, to migrate to the cloud without a fundamental transformation of the architecture and the ways of making within the organization. Caution is therefore required when undertaking such an important turn. Do not see cloud computing as a simple upgrade to a more powerful technology, but as a business strategy. This demands a thorough evaluation of existing processes and of the legal and technological framework of the company, coupled with an action plan with clear goals to achieve.
Few companies have an IT team able to perform the necessary analysis of current processes in the organization and of the technological and governance challenges related to them.
It is in this context that specialized integrators provide a valuable contribution to the company’s thinking. A trusted partner will help you assess your needs and your cloud adoption process to optimize your investments while reaching your business goals.
Benoit Quintin – ESI Cloud Services Director

IT or business needs?

I found myself recently in conversation with the General Manager of a small size but rapidly growing business. He mentioned three key objectives. First, growth in revenue. Second, being a consulting services-based business, key information being scattered on employee laptops – the company wants to make sure it “owns” the information and third, they have plans of bringing to market a new web-based software application for their clients.

Business needsWho is responsible for the revenue growth? Are they pursuing new business growth or growth in their current client base? How can, or does the company track the efforts and the steps taken by their team to make sure everyone’s pulling in the right direction to reach their growth target? The conversation then directed itself to sales processes and CRMs. What key information was held by their consultants, should be archived, if so, for how long and where? We proceeded onto data storage, archiving, secure access to the network for their consultants, data loss protection, electronic document management solutions etc. Finally, we asked ourselves where should their new web application reside? Cloud or not? Private, public or hybrid? On-premise or off-site? In the case where they should consider a cloud service provider, what should their SLAs be and if not satisfied, what should be their exit strategy?
IT solutions are not to be confused with business needs and corporate objectives! We left off with me having a better understanding of their corporate objectives and what I could do to help them attain them. On their side, they walked away with a much better understanding of which IT solutions were the most susceptible the help them reach their goals.

Charles Tremblay, ESI Account Manager