I found myself recently in conversation with the General Manager of a small size but rapidly growing business. He mentioned three key objectives. First, growth in revenue. Second, being a consulting services-based business, key information being scattered on employee laptops – the company wants to make sure it “owns” the information and third, they have plans of bringing to market a new web-based software application for their clients.
Who is responsible for the revenue growth? Are they pursuing new business growth or growth in their current client base? How can, or does the company track the efforts and the steps taken by their team to make sure everyone’s pulling in the right direction to reach their growth target? The conversation then directed itself to sales processes and CRMs. What key information was held by their consultants, should be archived, if so, for how long and where? We proceeded onto data storage, archiving, secure access to the network for their consultants, data loss protection, electronic document management solutions etc. Finally, we asked ourselves where should their new web application reside? Cloud or not? Private, public or hybrid? On-premise or off-site? In the case where they should consider a cloud service provider, what should their SLAs be and if not satisfied, what should be their exit strategy?
IT solutions are not to be confused with business needs and corporate objectives! We left off with me having a better understanding of their corporate objectives and what I could do to help them attain them. On their side, they walked away with a much better understanding of which IT solutions were the most susceptible the help them reach their goals.
Charles Tremblay, ESI Account Manager