Where’s the promised agility?

The world of technology solutions integrators has changed dramatically in the last 10 years.

Customers are more educated than ever before through access to a world of information available on the Internet. It is estimated that 80% of customer decision-making is made online before they even reach out to us. This is not just true of our industry. The Internet is now woven into the fabric of society and clients now go to the veterinary clinic with the belief that they already identified their pet’s disease since “the Internet” provided them with a diagnosis!

agility380w_0What about the promises of industry giants? Simplified IT, reduced OPEX, increased budgets for projects instead of maintenance, etc.?

How can we explain that we don’t witness this in our conversations with customers? How is it that we still see today clients who have embraced those technologies also admit they are now faced with greater complexity than before? Perhaps the flaw comes exactly from the fact that 80% of decisions are made based on well designed and manufactured web marketing strategies…

Regardless of the technological evolution, the key it seems is still architecture design, thought with a business purpose and IT integration strategy tailored to your specific needs with the help of professionals. Just as a veterinarian is certainly a better source of information than the Internet to look after your pet…

For over 20 years, ESI designs solutions that are agile, scalable and customized to the specific needs of organisations. ESI works closely with customers to bridge the gap between business needs and technology, maximizing ROI and providing objective professional advice.