Professional Services Management

Quality customer service is essential for maintaining a good business reputation. It reflects the seriousness of your offer and your ability to meet customer demand dependably and efficiently.

In order to increase profits and profitability, and to ensure growth, a business must also be capable of handling billable professional services quickly and efficiently.

The Professional Services Management is specifically designed to enhance the efficiency and execution speed of all activities related to customer service and call centres in order to make every action profitable (technical and professional services, repairs, troubleshooting, technical support, information, etc.).

Functions and features
•	Faster and more accurate management of service calls through complete, immediate, real-time access to a customer's file and history
•	Planning and automation of the management and scheduling of professional personnel for greater efficiency and superior financial results
•	Instant access to information concerning the availability of personnel
•	Management of service and support contracts
•	Rapid, precise planning using a timetable
•	Automatic billing that integrates with common accounting software packages
•	Easy analysis of resource usage
•	Complete customizability based on the needs of each group
•	User-friendly interface similar to Microsoft Outlook®