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Telephony Solution Architecture

Client: Media enterprise
Industry: Service provider

This company of 2,800 employees spread across 8 locations in Québec and Ontario wanted to redesign its telecommunication architecture to support IP telephony for all their locations and 300 telephone sets. The customer also wanted to optimize the existing MPLS network for data, but also for the transmission of voice.

Challenges

  • End of life of the PABX
  • Limited internal IT capacity
  • CAPEX in limited capacity
  • Pressure from shareholders to increase profitability
  • Sales teams deployed in multiple geographic sites
  • MPLS telecom network already in place

Our Contribution

  • Detailed engineering for service optimization (QoS) on the MPLS network (for internal calls)
  • Assistance in the acquisition of the equipment necessary to carry out the project (BOM, budget, etc.)
  • Exclusive support for the implementation of all solutions: test plan, implementation plan, and post-implementation support
  • Documentation of all deployed solutions

Services

Advisory Services
Infrastructure Architecture
Solution Integration

Outcome

Consolidation of telephone lines for all sites (resource sharing) Substantial savings: more than 40% in CAPEX and 30% in OPEX Reduction of monthly costs