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Cisco Collaboration Solution Implementation

Client: SFM

SFM provides customized go-to-market solutions to global brands within the audiovisual, live entertainment, and media production industries. Due to the growth of its operations, SFM moved to a new facility of more than 80,000 square feet and needed to put in place effective collaboration tools to ensure the productivity of its teams.

Challenges

  • Operations depend entirely on the network
  • Systems communicate in real-time with the operators
  • Wireless access issues in warehouses

Our Contribution

ESI first met with the various users in order to understand their issues and needs.

Due to the nature of its activities, the client required minimal downtime.

ESI completed the implementation of all the components of the solution in complete transparency for users, without any service interruption.

Services

Solution Integration
Internetworking Solution
Technology Selection

Outcomes

Implementation of a unified communication solution meeting all the client’s needs: UCS servers, IP phone system with a UCCX call centre Implementation of a WiFi network infrastructure to accommodate staff mobility Installation of a switching solution and a firewall system to secure the network